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TERMS & CONDITIONS OF TRADING
1.0
 CUSTOMER ORDERS
1.1

All orders must be confirmed in writing by one of the methods specified in sections 1.1.1, 1.1.2 and 1.1.3:
1.1.1
  Orders may be submitted in the form of an official purchase order - detailing description of goods, quantity required, price per unit and any additional delivery costs. Any quotation reference number allocated by Qube (UK) must also be provided.
1.1.2

Orders may be submitted electronically by e-mail or fax – detailing description of goods, quantity required, price per unit and any additional delivery costs.      Any quotation reference number allocated by Qube (UK) must also be provided.

1.1.3
 Orders may be submitted in writing at least 7 days before expected delivery of goods – detailing description of goods, quantity required, price per unit and any additional delivery costs. Any quotation reference number allocated by Qube (UK) must also be provided.
1.2

All orders received from customers are subject to confirmation either in writing by e-mail or fax. Within the booking confirmation the customer will be informed of stock availability, pricing, quantities, delivery dates and delivery times.

1.3

All deposits are non-refundable on cancelled or un-collected orders unless a prior written agreement exists between Qube (UK) and the customer concerned. Such an agreement is only valid if endorsed by a Director of Qube (UK).
 
2.0
 DELIVERIES
2.1

All delivery dates and times quoted are approximate and are subject to change without prior notification. Qube (UK) can accept no responsibility for any charges attracted by late deliveries.  

2.2
 Deliveries that are cancelled without prior notification or are undeliverable due to insufficient access at the destination will attract a wasted journey charge. The amount charged will match the fee billed to Qube (UK) by the shipping line or carrier who supplied the carriage for the consignment. Notice for all cancelled deliveries must be received within the period specified in sections 2.2.1, 2.2.2, 2..2.3 and 2.2.4:
2.2.1

Notice to cancel deliveries made by articulated lorry from our warehouse must be received 24 hours prior to delivery date.
2.2.2

Notice to cancel deliveries made by our pallet service from our warehouse must be received 24 hours prior to delivery date.
2.2.3

Notice to cancel deliveries by parcel courier from our warehouse must be received 24 hours prior to delivery date.
2.2.4

Notice to cancel deliveries by shipping container directly from the port must be received 36 hours prior to delivery date.
2.3

Deliveries must be unloaded by the customers within the period specified in sections 2.3.1, 2.3.2 and 2.3.3. Failure to do so will attract waiting charges by the carrier which Qube (UK) cannot accept responsibility for. These charges will be passed along to the customer at cost.
2.3.1

Deliveries made by articulated lorry are allocated 2 hours free loading/unloading time.
2.3.2
 Deliveries made by our pallet service are allocated 1 hour free loading/unloading time.
2.3.3

Deliveries made by shipping container are allocated 3 hours free loading/unloading time.
2.4
 Deliveries cannot be signed for as unchecked. If Qube (UK) is delivering to a third party on behalf of the customer it is said customers responsibility to notify the delivery contact of this fact.
2.5
 Demurrage on consignments being imported from outside the UK is set at seven days including day of vessel arrival and delivery. Any customer wishing to extend the demurrage on a shipment will be responsible for the charges incurred which will be passed along at cost. 
 
3.0

DAMAGES
3.1

All damages must be notified within 48 hours of delivery/collection.

3.2

Goods which have been damaged by the customer are not eligible to be returned.
3.3

Goods which have been damaged during delivery must be signed for as ‘damaged’.
3.4

Damaged goods may not be disposed of by the customer and must be kept for insurance purposes.

3.5

Qube (UK) can accept no liability for goods which have been signed for as unchecked.
 
4.0

PAYMENT TERMS
4.1

All goods remain the property of Qube (UK) until paid for in full.

4.2

Credit accounts are administered by our factors RBS Invoice Finance Ltd. Any customer who fails to satisfactorily fulfil their credit obligations may have their account cancelled.
4.3

A full explanations of credit terms is below: (see. 4.3.1, 4.3.2, 4.3.3 & 4.3.4)
4.3.1

‘30 days net’ means that payment is due within 30 days from the date of the invoice
4.3.2

‘30 days month end’ means that payment is due 30 days from the end of the month of invoice.                                                                                   

4.3.3

‘Payment on delivery’ means that payment is due within 7 days of delivery.
4.3.4

‘Payment before delivery’ means that payment is required before goods can be dispatched (deposit invoices only).
4.4

Interest on overdue accounts is charged at 2% net monthly.
 
5.0

PAYMENT METHODS
5.1
 Payment is accepted by the methods outlined in sections 5.1.1, 5.1.2. & 5.1.3. Our invoice number(s) should be placed as a note on the payment.
5.1.1

BACS, CHAPS or electronic transfer of funds to:

NatWest Bank,
67 High Street,
Staines,
Middlesex,
TW18 4PU
                       
Account Number: 62555154
Sort Code: 55-50-39
5.1.2

Cheques made payable to ‘Qube (UK) Limited’ and sent to our offices at the following address:

Accounts Department
Qube (UK) Limited
Wey House
58 Hamm Moor Lane
Addlestone
Surrey, KT15 2SF

5.1.3

Credit account payments must be made to our factors ‘RBS Invoice Finance Limited’ at the below address. Only they can give a valid discharge therefor:

RBS Invoice Finance Limited
Smith House
PO Box 50
Elmwood Avenue
Feltham
Middlesex
TW13 7QD